Frequently Asked Questions
- What are digital signatures?
Digital signatures are like electronic “fingerprints.” In the form of a coded message, the digital signature securely associates a signer with a document in a recorded transaction. Digital signatures use a standard, accepted format, called Public Key Infrastructure (PKI), to provide the highest levels of security and universal acceptance. They are a specific signature technology implementation of electronic signature (eSignature).
- What are the different types of digital signatures?
CCH Signatures has three different types of workflows.
- E-sign - one reciepient
- Parallel - multiple recipients can sign in any order.
- Serial - recipients must sign in the order instructed by you.
- Is there any size limit for a package?
The maximum envelope size 30MB
- How many signatories can you have on a document?
There is no limit on the number of signatures you have on any document.
- Is training available?
Yes, there is training available. Don't hesitate to contact our support team, and they will be happy to help.
- Does my signer need special software to sign?
No special software is required.
- How long are documents stored in CCH Signatures?
Documents are saved in CCH Signatures for a maximum of 90 days.
- What is the minimum requirement?
Supported Browsers
- Google Chrome (latest version)
- Internet Explorer 11 (on Windows 7 and Windows 8.1)
- Microsoft Edge (latest version)
- Firefox (latest version)
Other
- Adobe Reader (latest version) – must be enabled
- Cookies – must be enabled
- SSL – must be enabled
- JavaScript – must be enabled
Advisory: Safari & Google Chrome on iOS When viewing eSigned PDFs using Safari or Google Chrome on iOS, please note that the graphical representations of the signature and other text injected into the PDF at signature may not be displayed correctly due to Safari and Google Chrome’s PDF reader’s inability to display Digital Signature markup. If you wish to view the graphical representations, please install the Adobe Acrobat iOS app and copy the eSigned PDF to Adobe Acrobat using the option presented to you in Safari on iOS.
- Can I customise my signers experience?
Yes, you can add your logo, name and colour scheme. You can also customise the email notifications your clients receive.
Don't hesitate to get in touch with Support if you require customisation.
- Where can I find the signing certificate information?
It is within the signed PDF document. Simply select Signature Panel on the top menu or right-click into the actual signature.
- Is CCH Signatures compatible with Government offices?
Yes, it is compliant with ATO, ASIC, NZCO, IRD.
- Are CCH Signature Packages secure?
In today's heavily regulated financial marketplaces, we ensure our client's documents are managed in a secure, compliant manner.
CCH Signatures uses SHA-2 generated SSL certificates with 2048 bit RSA encryption.